TRAINING - TR-CRM-SER

CRM - Service

Image Description
Image Description
Target Audience Mode Sessions
Customer Service Manager

Online / On Premise

Session 1 (1 hours)
Customer Service Executive

Online / On Premise

Session 1 (0.5 hours)
Prerequisites
  • General understanding of Brilbook as an application.
  • Access to a Brilbook instance.
  • Modern laptop / PC with speaker & microphone for trainings.
Scope
  • Contract and contract lines
  • Entitlement
  • Case
  • Deduction of entitlement
  • Case closure
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