Support that helps you grow.
Find the best Brilbook support plan for your business.
Support & Consulting
Choose between the plans best suited for your team and upgrade as needed.
Standard
Included with license subscriptions
Support for OOTB Brilbook Platform
Support for OOTB Brilbook Solutions
Billing and subscription management support
Basic installation, setup, and general usage reports
Professional Assist
10% of license subscription
Auto renews
Support & Training
Access to dedicated experts
Fast and easy ticketless support
Custom deployment and onboarding
Regular usage reviews
Professional Direct
15% of license subscription
Auto renews
Regular usage reviews & advisory
Pooled service delivery
Faster response times
Escalation management
Adoption guidance
Access to live sessions
Custom
Based on requirement
Auto renews
Personalized support
Assigned service delivery management
On-demand risk assessment
Escalation management
Service update management
Expert-led support
Health Assessments
Advisory Services
Priority Handling
Technical Webinars
Considerations & Terms of Purchase
- Selected support plan begins once your paid subscription begins. Selected support plan is applied to all license subscriptions.
- Cancellation policies vary based on your status as a new customer and your subscriptions.
- Standard support is provided on all license subscriptions. Other support options are available only on annuual license subscriptions.