We are always happy to help with all your queries.

No additional cost for setup of the Brilbook instance and the users.

No additional cost. Hosting of the Brilbook instance and associated infrastructure is all included in the subscription cost.

No additional cost. All future upgrades are included in the license subscription. There is also no additional cost for deploying the upgrades. Costs are only associated if any additional solutions are procured or customised.

AMC (Annual Maintenance Contract) is not mandatory and support for Brilbook featuresa dn upgrades is included within the license subscription. AMC is only required if your team needs enhanced support for usage and customizations.

The first Brilbook subscription is available only as pack of licenses as this is required for the minimum functioning of the specific solution i.e., to ensure minimum required infrastructure resources are allocated. Further licenses can be purchased individually or in packs. To ensure optimum use of all purchased licenses we will advise and assist your business to achieve more through use of other modules and features of Brilbook. Brilbook can be also be extended to have custom processes.

Brilbook can offer a full-featured trial version for 15 days for teams to have a hands-on and evaluate. New teams can purchase their first Brilbook Subscription i.e. first license pack on quarterly basis. After this the renewals and further licenses are available only annually. No refunds on license packs are available.

Brilbook is not priced on features, and it is comparatively much flexible on any usage limitations. We always provide full-featured and end-to-end solutions to motivate our clients on using Brilbook to further automate and optimise their business. Brilbook has various subscription levels which can be offered to best suit your usage and cost expectations.

• Access of the relevant Brilbook platform and solutions within the usage limits of the specific subscriptions and abiding the fair usage policy.
• Fixes to any issues observed or reported on OOTB (out-of-the-box) features and functionalities.
• Setup, backup, monitoring and DR (Disaster Recovery) of the Brilbook instance.
• Setup, license assignment and license renewals of users for the instance.
• Specific advisory services per month from the Customer Success team. The number of advisory hours depend on the license type and the stage of onboarding / adoption.

By default the Brilbook instances are hosted in Microsoft Azure shared infrastructure. We can also host Brilbook on AWS (Amazon Web Services) and GCP (Google Cloud) if required by the client.

Yes, we can deploy Brilbook in any client's on cloud or plysical server.

A full backup of Brilbook is done once every 24 hours with differential backups done every 20 mins. Each backups is encryoted and maintained for 30 days from backup date.

In event of irrecoverable infrastructure failure, the impacted Brilbook instance is swiftly recovered to the nearest backup point on another secured infrastructure.

Yes, you own your data at all times. You can export data from Brilbook or even request regular data extracts. The data stays secured and only accessible to you during the active contract and is purged after a proper handover if the contract expires or is cancelled.

If you select Unmanaged subscription then the Brilbook instance is hosted on server owned by you and hence the infrastructure and data is completely in your control. If you select the Managed subscription we host your application on a completely secured server either on Azure, AWS, GCP or OVH i.e. world-class data centers managed by leading cloud providers.

No, we do not ever share any Client’s information or business data with any third-party unless the Client has given us written permission for this for the purpose of certain services or if the Client has enabled any integration with their Brilbook instance.

Brilbook has data export features which client team can use to download / extract all their data. Client can also request help from Brilbook’s support team to get the data extracted. On cacellation of subscription, the Client’s Brilbook instance is immediately taken offline and no access to the Client’s data is available. The deactivated instance is securely maintained for further 15 days before being completely deleted with its backups. After deletion the instance and client data is no longer recoverable.

None of our teams have access to your applications or data. We ensure this as part of our strict protocols. The Brilbook support team only gets temporary access to the application through a secured window if a reported issue needs to be diagnosed. Where possible we diagnose any issues on a separate trial environment instead of your production environment.

Servers hosting Brilbook are secured with Firewall (Hardware & Software) and Antimalware. Additionally to proactively track & repel DDOS and other attacks, the provider has comprehensive built-in protection covering not only the servers but also other network components.

Other measures include setting strict access policies, encryption of data through network and on the server and regular log monitoring.

The Brilbook application comes with a comprehensive security model including a robust RBAC (Role Based Access Control).

Additionally it integrates with authentication providers like Azure, Google & Microsoft and also works with Multi-factor Authentication (MFA).

The Brilbook data is stored in an encrypted SQL server database. The actual storage medium where the database files are stored are also encrypted with Bitlocker. Additionally, any data backups created on the server are encrypted with a 2 key encryption ensuring no accidental data leak.

All integration endpoints are secured with 256 bit SSL encryption. Where necessary these encryption is reviewed against any specific requirement for SHA-2 / AES.

The integrations also use a client id and key combination to ensure that no user credentials are ever exposed.

Brilbook's up-time depends more on the cloud provider's up-time which is why we only use globally trusted cloud providers like Microsoft Azure, AWS (Amazon Web Services), GCP (Google Cloud Platform) and OVH. These providers have a proven 99.99% up-time and the best recovery approach.

Additionally, any upgrades to Brilbook are scheduled off-business hours as per the client and any such down-time is duly notified to the client Brilbook Admins in advance.

Yes, the Customer Success team assigns a dedicated Customer Success Executive (CSE) for each client. The CSE ensures successful adoption as well as continues to advise on increasing effective usage of Brilbook.

Any application issues should be emailed to app.support@brilbook.com and related infrastructure issues should be emailed to infra.support@brilbook.com. Based on number of licenses, access to a ticketing portal will also be provided where Client admins can log and view progress of tickets.

• Critical issues are resolved within 12 hours.
• As a standard we respond to all emails within 24 hours and resolve any issues within 48 to 72 hours.
• Depending on the license plans, high priority service is also provided with swift response and resolution.

Brilbook can be customised by any .NET, C# developer with some training. Hence the cost of customising Brilbook is significantly less (i.e. around 40% to 60% lower) in comparison to all other cloud applications.

Brilbook can be customised by the Brilbook Project team, any of the Brilbook Solution Partners, any of the Client’s vendors or even Client’s internal IT team.

Almost all future solution upgrades of Brilbook are included within the active licensing subscription. Any new features which incur additional infrastructure or service cost will not be part of the regular updates and will be provisioned only on request.

Whenever an upgrade of Brilbook is released, the Customer Success team emails the Clients to let them know and co-ordinates the deployment of the upgrade on the Client’s Brilbook instance.

• You can get any addition configurations done from Brilbook app support, other Brilbook Partners or any IT team of your choice.
• Other IT teams will need to ensure technical skills and knowledge of Brilbook to be able to optimally customise Brilbook.
• Brilbook App Support and Brilbook Partners follow a set process and capped rates for all Brilbook customisations. For other IT teams of your choice, we would recommend you get the rates and delivery process agreed before starting the customisation project.

• Your assigned CSE will guide you on how to list and share the requirements with the App Support team.
• On receiving the requirement, the App Support team will first confirm the mode of engagement i.e. T&M (Time & Material), Fixed Cost or T&M with Fixed Budget. The requirements are then assigned to either the App Support team, the Project team or the Customer Success team.

• Comprehensive with modern and advanced features.
• Features like scoring, gamification, playbooks, etc. are configurable across modules.
• Continually enhanced with next generation features, including AI, at no extra costs.
• Built on the widely used and supported platforms like Microsoft.NET, SQL and Javascript.
• No setup, hosting or any other hidden costs.
• Annual maintenance contract is not mandatory.
• Customer Success Team proactively ensures successful adoption and effective usage.
• Supports all integrations and data syncs.
• Comprehensive role based security model including field-level security.
• Advanced report designer with scheduled reports.
• Interactive multi-source BI Dashboards.

Open-source software (OSS) offers many benefits, but it also comes with disadvantages that should be considered, especially depending on the use case. Some of the main disadvantages of OSS are:

• Security Risks - Open-source code is publicly accessible, making it easier for malicious actors to identify and exploit vulnerabilities. The responsibility for patching and updating security flaws often lies with the user team.
• Compatibility Issues - Open-source software might not always integrate seamlessly with proprietary systems or third-party applications. Users may face difficulties ensuring compatibility with existing hardware or software.
• Steep Learning Curve - Many open-source tools lack user-friendly interfaces and require technical expertise to install, configure, and use effectively. New users or non-technical personnel may find it challenging to adopt and troubleshoot.
• Lack of Dedicated Support - Open-source software often relies on community support, which may not be as fast or reliable as professional customer service. Critical issues might take longer to resolve if the community is not active or responsive.
• Hidden costs - Almost all open-source tools incur additional setup cost, hosting cost, security costs and maintenance contracts for upgrades.
• Out-of-date - Teams delivering solutions over open-source platform cannot always ensure regular upgrades and future proof advanced features. Also, due to lack of dedicated development team a open-source platform may not undergo necessary transformations if the underlying technology stack is discontinued.

Brilbook's combination of comprehensive features, security compliance, continuous updates, quick configurability, flexibility, ease of support & customizations and affordability makes it a compelling choice for businesses seeking an integrated and customizable enterprise-grade automation platform.