We are always happy to help.
Application Support
All out-of-the-box (non-custom) solutions and features are covered under the respective licenses. Customers or partners can directly report any tickets through the admin center or email app.support@brilbook.com
- All OOTB features and functionalities are covered.
- Response within 24 working hours.
- Regular communication through resolution.
- Proactive feed of any upcoming features and releases.
- ALmost all releases & fixes are done off-business hours to avoid business impact.
Infrastructure Support
The infrastructure team monitors and ensures correct working of all the cloud components that keep your Brilbook instance working, performant and secured. Any issues can be submitted through the admin center or emailed to infra.support@brilbook.com.
- Daily monitoring of the the Brilbook instance including Servers, Database, Application, APIs and Network.
- Regular execution of performance optimization scripts.
- Upgradation of infrastructure components including OS, Server and third-party components.
- Backups & restoration with any additional infrastructure redundancy as needed.
- Regular security checks and compliance assessments.
Adoption Support
Our Customer Success team contacts your team and shares & executes the plans for trainings and data migration after you on-board. Customers can email success@brilbook.com for any additional help or if they would want to enhance their Brilbook usage post initial adoption.
- Regular usage reports with recommendations.
- Additional .
- Regular communication through resolution.
- Proactive feed of any upcoming features and releases.
- ALmost all releases & fixes are done off-business hours to avoid business impact.
Custom Support
The infrastructure team monitors and ensures correct working of all the cloud components that keep your Brilbook instance working, performant and secured. Any issues can be submitted through the admin center or emailed to infra.support@brilbook.com.
- Daily monitoring of the the Brilbook instance including Servers, Database, Application, APIs and Network.
- Regular execution of performance optimization scripts.
- Upgradation of infrastructure components including OS, Server and third-party components.
- Backups & restoration with any additional infrastructure redundancy as needed.
- Regular security checks and compliance assessments.